How do I make a donation of goods?

  • Thanks a million for wanting to make a donation- that will brighten someone’s day who really needs your items!
  • To make a donation of clothing, usable goods and electronic appliances, please complete the Donate Goods Form.
  • The details of your donation will be sent directly to a local charity. Within one business day they will contact you to assess your request and to organise a free pick up.

 

I registered my donation, but I have not heard from you about a pick up?

  • Sorry about that- sometimes emails may go astray or some other glitch- we can help fix it.
  • Our partner charities will normally be in contact within 1-2 business days.
  • If you have not heard from them, then send an email to info@heartforthehomeless.org and we will follow up for you.

 

How do I know where my donation is going to?

  • Think of your donation as going into a massive WISH LIST and helping out people who really need those items.
  • Your items will be redistributed, or used to fund crisis counselling, food vouchers, emergency housing, drug and rehabilitation programs.
  • All donations are collected and collated via our partner charities and depending on the immediate needs of their clients, they turn your donations into meaningful goods for struggling Australians.

 

What items do/don’t  you collect?

  • Our partner charities collect good quality furniture, white goods and large piles of clothing.
  • We care about human dignity so please make sure that donated items are in good condition, not torn and not broken. As a rule of thumb, don’t donate anything you wouldn’t give to your friend.
  • For reasons of safety and / or oversupply, our partner charities will not collect the following:
    NO    Wall-mountable air-conditioners
    NO    Mattresses:    from hotels/   that are stained or torn/    are made of foam/    waterbed mattresses
    NO    Box beds
    NO    Wire spring bases
    NO   Blinds
    NO   Libraries, text books or encyclopedias
    NO   Oil heaters with outside tanks
    NO   Photocopiers / Printers
    NO   TV cabinets (due to oversupply)
    NO   Swing sets for children
    NO   Trampolines
  • All donations will be discussed in the initial phone call between yourself and the partner charity.

 

Can I choose my pick up day and time?

  • Oooh that would be nice! Not always possible, but let’s see what we can do!
  • Our FREE pick up service is via our partner charities, and they will be in touch to discuss.
  • Please keep in mind, the charity has trucks visiting various areas on different days, and you may need to work with the charity to find a mutually beneficial pick up day/time.

 

What country and areas do you collect from?

  • We are an Australian not-for-profit organisation
  • Our partner charities operate in NSW, QLD, VIC, SA, WA.

 

How do I make a donation of money?

  • Firstly- let us say thank you in advance- that would be wonderful!
  • Our Make a Donation page has a link for any contributions to the service.
  • Donations to our organisation greatly assist us to grow and expand our service, and we appreciate even the smallest amount.

 

Is my donation tax deductible?

  • We are a not-for-profit organisation run by volunteers, and governed by a Board of Directors, however we are not a charity that can offer tax deductible donations.

 

How do I become a volunteer?

We also encourage you to follow us on Facebook, LinkedIn and Twitter for updates about our organisation.

 

I am homeless and need assistance?

  • We are sorry to hear that, and our thoughts are with you.
  • We do not provide direct assistance.  Our service works to collect donated items via our partner charities, and in turn they work to make a difference in their communities.
  • You may have already tried these links, but if not then they provide additional information about receiving support.
    ___* The Salvation Army on 1300 36 36 22
    ___* The Australian Government has also crisis support networks and other services that are available, click here for more information.
    ___* Homelessness Australia